Effective Date: January 26, 2026

Last Updated: March 17, 2026

1. Introduction

Welcome to PathBot AI, an AI-Powered WhatsApp Automation Tool developed and operated by Path Idea InfoTech. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://pathbotai.com, use our services, or interact with us through any of our communication channels.

Please read this policy carefully. If you disagree with its terms, please discontinue the use of our platform and services immediately.

By accessing or using PathBot AI, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. About Us

PathBot AI is a product powered by Path Idea InfoTech, headquartered at:

H Block, 2nd Floor, Farishta Complex, Rajbandha Maidan, Raipur, Chhattisgarh, India — 492001

• Phone: +91 90390 55001

• WhatsApp: +91 90390 55001

• Email: info@pathbotai.com

• Website: https://pathbotai.com

• Founder & CEO: Mr. Pramod Sahu

For any privacy-related concerns, you may reach us through any of the above channels.

3. Scope of This Policy

This Privacy Policy applies to:

• All visitors to the PathBot AI website.

• All registered users and subscribers of PathBot AI services.

• All businesses and individuals who integrate PathBot AI into their WhatsApp communication systems.

• Anyone who contacts us via email, WhatsApp, phone, or social media platforms.

This policy does not apply to third-party websites, applications, or services that may be linked from our platform. We encourage you to review the privacy policies of any third-party services you access via our platform.

4. Information We Collect

We collect information in the following ways:

4.1 Information You Provide Directly

When you register, subscribe, or interact with our services, we may collect:

• Personal Identification Information: Full name, email address, phone number, WhatsApp number, and business name.

• Account Credentials: Username and password (stored in encrypted form).

• Billing & Payment Information: Subscription plan details, transaction IDs, and billing address. (Note: We do not store full payment card details; all payment transactions are processed through secure third-party payment gateways.)

• Business Information: Company name, industry type, GSTIN (if applicable), and registered address.

• Communication Data: Messages, queries, and support requests submitted to us via email, WhatsApp, or contact forms.

4.2 Information Collected Automatically

When you access our website or platform, we may automatically collect:

• Device Information: IP address, browser type, operating system, device model, and unique device identifiers.

• Usage Data: Pages visited, time spent on pages, clicks, navigation paths, and feature interactions.

• Log Data: Server logs, error reports, and activity timestamps.

• Cookies & Tracking Technologies: Session cookies, persistent cookies, and pixel tags (see Section 10 for more details).

4.3 Information From Third-Party Sources

We may receive information about you from:

• WhatsApp Business API Providers: Meta (formerly Facebook) and its authorized Business Solution Providers (BSPs).

• Social Media Platforms: If you connect or interact with us through LinkedIn, Instagram, or Facebook.

• Payment Partners: Transaction confirmations from payment processors.

• Google Services: Analytics and maps data collected through Google integrations.

4.4 Information Related to Your End-Users

If you are a business using PathBot AI to automate your WhatsApp communications, we may process data on your behalf relating to your customers (end-users). As a subscriber and data controller, you are responsible for ensuring that your end-users are informed of how their data is processed through your WhatsApp automation workflows.

5. How We Use Your Information

We use the information we collect for the following purposes:

5.1 Service Delivery & Operations

• To create and manage your PathBot AI account.

• To deliver, operate, and maintain our AI-powered WhatsApp automation services.

• To process subscription payments and manage billing cycles.

• To send you service-related notifications, updates, and alerts.

5.2 Customer Support

• To respond to your queries, feedback, and support tickets.

• To troubleshoot technical issues and resolve service disruptions.

• To provide onboarding assistance and product guidance.

5.3 Improvement & Development

• To analyze usage patterns and improve the performance and features of PathBot AI.

• To conduct research and development for new tools and automation capabilities.

• To perform internal audits, analytics, and quality testing.

5.4 Marketing & Communications

• To send you promotional emails, product updates, and offers related to PathBot AI (only with your consent or as permitted by law).

• To inform you about new features, upgrades, and pricing changes.

• You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

5.5 Legal & Compliance

• To comply with applicable Indian laws and regulations, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

• To enforce our Terms of Service and other agreements.

• To prevent fraud, abuse, unauthorized access, and other harmful activities.

• To respond to legal requests, court orders, or government authority directives.

6. Legal Basis for Processing

We process your personal data based on the following legal grounds:

7. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties for their own marketing purposes. However, we may share your data in the following circumstances:

7.1 Service Providers & Technology Partners

We may share your data with trusted third-party vendors who assist us in operating our platform, including:

• Cloud Hosting & Infrastructure Providers (for data storage and processing)

• WhatsApp Business API Partners (to enable WhatsApp message delivery)

• Payment Gateway Providers (to process subscription transactions securely)

• Email & Communication Services (for transactional and marketing emails)

• Analytics Providers (such as Google Analytics, for website performance monitoring)

All such service providers are contractually obligated to keep your data confidential and process it only for authorized purposes.

7.2 Meta (WhatsApp Business API)

As a WhatsApp automation tool, PathBot AI operates in conjunction with the Meta WhatsApp Business API. Certain data shared through WhatsApp communications may be subject to Meta's own Privacy Policy, available at https://www.whatsapp.com/legal/privacy-policy.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets of Path Idea InfoTech, your data may be transferred to the successor entity. You will be notified of any such change via email or a prominent notice on our website.

7.4 Legal Requirements

We may disclose your data when required to:

• Comply with legal obligations or governmental requests.

• Enforce our Terms of Service or defend against legal claims.

• Protect the rights, safety, or property of PathBot AI, its users, or the general public.

7.5 With Your Consent

We may share your data with other parties when you have explicitly provided your consent to do so.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Upon expiration of the retention period, your data will be securely deleted or anonymized.

9. Data Security

We are committed to protecting your personal data. Path Idea InfoTech implements appropriate technical and organizational security measures, including:

• SSL/TLS Encryption for all data transmitted between your browser and our servers.

• Password Hashing using industry-standard encryption algorithms.

• Access Controls limiting employee access to personal data on a need-to-know basis.

• Regular Security Audits and vulnerability assessments of our platform.

• Secure Payment Processing through PCI-DSS-compliant third-party gateways.

• Data Backup & Recovery protocols to prevent data loss.

Despite our best efforts, no method of transmission over the internet or method of electronic storage is 100% secure. We encourage you to take steps to protect your own account, such as using strong passwords and not sharing your login credentials with others.

In the event of a data breach that affects your rights and freedoms, we will notify you as required by applicable law.

10. Cookies & Tracking Technologies

10.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us recognize you, remember your preferences, and improve your browsing experience.

10.2 Types of Cookies We Use

10.3 Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the PathBot AI platform. For more information on managing cookies, visit www.allaboutcookies.org.

11. Your Rights & Choices

As a user of PathBot AI, you have the following rights concerning your personal data:

11.1 Right to Access

You may request a copy of the personal data we hold about you at any time.

11.2 Right to Rectification

If you believe your personal data is inaccurate or incomplete, you may request corrections or updates.

11.3 Right to Erasure ("Right to be Forgotten")

You may request the deletion of your personal data, subject to our legal retention obligations.

11.4 Right to Restrict Processing

You may ask us to restrict the processing of your data in certain circumstances (e.g., while a dispute is being resolved).

11.5 Right to Data Portability

You may request your data in a structured, machine-readable format to transfer it to another service provider.

11.6 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw it at any time without affecting the lawfulness of prior processing.

11.7 Right to Object

You may object to the use of your personal data for direct marketing purposes at any time.

11.8 Right to Lodge a Complaint

If you believe your data privacy rights have been violated, you may lodge a complaint with the appropriate data protection authority in India.

To exercise any of these rights, please contact us at:

info@pathbotai.com

+91 90390 55001

We will respond to all valid requests within 30 days of receipt.

12. Children's Privacy

PathBot AI is not intended for use by individuals under the age of 18 years. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a child under 18 without parental consent, we will take immediate steps to delete such information. If you believe a minor has provided us with personal data, please contact us immediately at info@pathbotai.com.

13. Third-Party Links & Integrations

Our website and platform may contain links to third-party websites, social media platforms, or integrated tools, including:

• Google My Business: https://share.google/aRopNkQ6cPBtUSf8L

• LinkedIn: https://www.linkedin.com/showcase/pathbotai

• Instagram: https://www.instagram.com/pathbotai

• Facebook: https://www.facebook.com/PathBotAI

We are not responsible for the privacy practices or the content of these third-party platforms. We encourage you to review their respective privacy policies before providing any personal information.

14. WhatsApp Messaging Policy Compliance

As an AI-powered WhatsApp automation tool, PathBot AI strictly adheres to the WhatsApp Business Policy and Meta Commerce Policy. By using PathBot AI, you agree to:

• Use the platform only for lawful, authorized business communications.

• Not send spam, unsolicited messages, or violate end-user consent requirements.

• Comply with WhatsApp's opt-in and opt-out requirements for messaging.

• Not use our platform to transmit harmful, misleading, or prohibited content.

Any violation of WhatsApp's policies through the use of PathBot AI may result in immediate suspension of your account.

15. Cross-Border Data Transfers

Path Idea InfoTech is based in India. If you access our services from outside India, your data may be transferred to, stored, and processed in India. By using our services, you consent to such transfer in accordance with this Privacy Policy and applicable Indian data protection laws.

Where we transfer data internationally, we take appropriate safeguards to ensure your data remains protected in accordance with this policy.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make changes, we will:

• Update the "Last Updated" date at the top of this page.

• Post a prominent notice on our website or send you an email notification for significant changes.

• Where required by law, seek your renewed consent.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

17. Governing Law & Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of India, including but not limited to:

• The Information Technology Act, 2000

• The Information Technology (Amendment) Act, 2008

• The IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

• The Digital Personal Data Protection Act, 2023 (DPDPA)

Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Raipur, Chhattisgarh, India.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please don't hesitate to contact us:

PathBot AI — Privacy Contact